The MSP Minute ⏱ Tuesday 9 June 2026
For Managed Service Providers worldwide. Today... Meta's AI support tool handed 20,000 Instagram accounts to hackers... June Patch Tuesday is live right now... and is AI an excuse to fire people?
🔴 Meta's AI support tool had a bug that let attackers steal 20,000 Instagram accounts… without breaking in
This is the story that should make every MSP think carefully about AI-powered support tools.
Meta’s High Touch Support system, an AI-assisted tool designed to help users recover locked Instagram accounts, had a flaw that attackers exploited between April and May.
The system sent password reset links without verifying whether the email address matched the account being recovered. Attackers simply requested resets for accounts they didn’t own, received the links, and walked straight in. BleepingComputer
This was a hacker social-engineering an AI system… finding the gap between what the AI was supposed to check and what it actually checked. As AI tools get deployed across more client environments for support, authentication, and access management, this category of risk is going to grow.
🟡 June Patch Tuesday is live. Check BleepingComputer today for the full breakdown as it drops
Updates are dropping from Microsoft this morning. Key things expected in today’s release:
The permanent fix for Exchange Server CVE-2026-42897, the actively exploited cross-site scripting flaw we flagged last week
And the Secure Boot certificate update, which is the last comfortable window before the June 26 deadline. Help Net Security
Windows Server does not auto-apply the Secure Boot certificate update, it needs manual deployment via Group Policy or WSUS. After June 26, unpatched devices enter a degraded security state.
BleepingComputer will have the full breakdown live throughout the morning as CVEs are confirmed… worth keeping an eye on today: BleepingComputer
🟢 Companies that fired people to make room for AI are finding it isn't working
Fresh research published today makes for interesting reading, especially if your clients have been asking whether they should be replacing staff with AI tools.
Gartner surveyed organisations across multiple sectors on their AI deployment strategies and found a clear pattern: companies that used AI to replace workers outright are not seeing the productivity gains they expected. The ones reporting the strongest returns are the ones using what Gartner calls “people amplification”: giving existing staff AI tools that make them faster, better, and more capable, rather than eliminating the humans entirely. Tom’s Hardware
The data is still murky. Gartner is careful to say neither the success nor the failure of AI replacement is conclusively proven yet. But the direction of the early evidence is clear enough: AI as a tool in human hands is outperforming AI as a replacement for human hands.
Your clients are going to read stories like this and ask what it means for their business. This could be a good opportunity for you to offer AI consulting services.
Yay, that’s Tuesday done. We’ll be back in your inbox tomorrow morning. Have a great day!