The MSP Minute ⏱ Thursday 21 May 2026
For Managed Service Providers worldwide. Today... 7-Eleven confirmed hackers got in... a major ERP vendor decided it only wants to sell through the channel... and an AI embarassed itself
🔴 7-Eleven just confirmed ShinyHunters breached its Salesforce environment
7-Eleven, which has 86,000 stores and 100 million loyalty programme members globally, officially confirmed this week that ShinyHunters breached its systems via its Salesforce environment.
It happened on April 8. 600,000 records containing personal information and internal corporate data were stolen. The group listed them on its leak site on April 17 with a ransom deadline. 7-Eleven didn’t pay. And so ShinyHunters is now selling the data for $250,000. BleepingComputer
The attack method is the one worth noting. ShinyHunters didn't exploit a Salesforce vulnerability. The intrusion came from outside the platform itself. This is exactly the same playbook used against ADT, Instructure, Vimeo, Medtronic, and Zara this year. Every one of those organisations had Salesforce and thought they were protected.
If any of your clients use Salesforce, or any major cloud CRM, the conversation to have today is about third-party integration hygiene and OAuth app permissions. The door ShinyHunters keeps walking through isn’t a Salesforce problem. It’s a configuration problem.
🟡 A multi billion ERP vendor just restructured its entire business to run through channel partners
Infor, one of the world’s largest enterprise software companies specialising in industry-specific ERP and cloud solutions, has announced it’s going all-in on the channel. Channel Dive
The restructuring means Infor’s resellers, MSPs, and system integrators will now be the primary route to market for its cloud ERP and AI products globally.
The company has launched a new partner programme on AWS Marketplace, and simplified its commercial model specifically designed to help channel partners win mid-market manufacturing, distribution, and healthcare accounts.
ERP has historically been a hard sell for MSPs… complex, long-cycle, and dominated by vendor direct teams. Infor is explicitly changing that model. If you have clients in manufacturing, food and beverage, healthcare, or distribution who are running legacy ERP systems, this is worth a look.
🟢 An AI was put in charge of reading names at a graduation. It skipped hundreds of them…
Helping to prove that AI isn’t ready to replace everything just yet…
An Arizona college replaced its human announcer with an AI system to read student names at this year’s graduation ceremony.
The AI skipped hundreds of names entirely, leaving students to walk across the stage in complete silence while their families waited to hear their moment called out. Students and families are furious. NBC
The college said it switched to AI to save money. Sometimes the old way is just fine.
Exciting stuff. We’re into Thursday, and that’s the highway to the weekend. Enjoy yourself today. We’ll be back in your inbox tomorrow morning.